M&S shoppers: what impact has the cyber-attack had on you?

The UK’s biggest clothing retailer, Marks & Spencer, said it expects disruption to its online business to continue into July. Orders via its website have been stopped and some deliveries to its online food partner, Ocado, have also been affected.

The company has admitted that some personal information relating to thousands of customers including names, addresses, dates of birth and order histories – was taken in the cyber-attack. The retailer has been trying to recover for a month since its IT systems were hit over the Easter weekend.

We’d like to hear what impact the cyber-attack has had on you. Has it affected your shopping habits? We’re also interested in hearing from those whose personal information was taken in the attack and whether they have been targeted by hackers themselves.

Share your experience

You can tell us how the cyber-attack has affected you and your personal information by filling in the form below, or messaging us.

Your responses, which can be anonymous, are secure as the form is encrypted and only the Guardian has access to your contributions. We will only use the data you provide us for the purpose of the feature and we will delete any personal data when we no longer require it for this purpose. For true anonymity please use our SecureDrop service instead.

What impact has the M&S cyber attack had on you?

Please include as much detail as possible

</div> <div class="dcr-p5u71k"><label for=":R2al9l6ahl6kaa:" class="dcr-0"></p> <p>With online orders unavailable, how has this affected the way you buy items such as food, clothes and homeware from M&S? <span class="dcr-1dx52k9">Optional</span></p> <p class="dcr-t4ab9u">Please include as much detail as possible</p> <p></label><textarea id=":R2al9l6ahl6kaa:" aria-required="false" aria-invalid="false" aria-describedby="" rows="3" class="dcr-ftgyo1" name="field_textarea_183825143" data-testid="form-field-183825143"/></div> <div class="dcr-p5u71k"><label for=":R2cl9l6ahl6kaa:" class="dcr-0"></p> <p>If any of your personal information was taken in the attack, what effect has this had on you? <span class="dcr-1dx52k9">Optional</span></p> <p class="dcr-t4ab9u">Please include as much detail as possible</p> <p></label><textarea id=":R2cl9l6ahl6kaa:" aria-required="false" aria-invalid="false" aria-describedby="" rows="3" class="dcr-ftgyo1" name="field_textarea_183825142" data-testid="form-field-183825142"/></div> <div class="dcr-p5u71k"> <div class="dcr-cgbpju"><label class="dcr-1yjvpki"></p> <p>If you are happy to, please upload a photo of yourself here <span class="dcr-1dx52k9">Optional</span></p> <p class="dcr-14g8jkp">Please note, the maximum file size is 5.7 MB.</p> <p>Choose file<input type="file" accept="image/png,image/jpeg,image/jpg" data-testid="form-field-183825144" class="dcr-102ctxe"/></p> <p></label></div> </div> <div class="dcr-p5u71k"> <fieldset aria-invalid="false" id=":R2gl9l6ahl6kaa:" class="dcr-16f1k2a"> <legend class="dcr-fxyd8x"> <p>Can we publish your response? </p> </legend> </fieldset> </div> <div class="dcr-p5u71k"><label for=":R2ml9l6ahl6kaa:" class="dcr-0"></p> <p>You can add more information here <span class="dcr-1dx52k9">Optional</span></p> <p class="dcr-t4ab9u">If you include other people’s names please ask them first.</p> <p></label><textarea id=":R2ml9l6ahl6kaa:" aria-required="false" aria-invalid="false" aria-describedby="" rows="3" class="dcr-ftgyo1" name="field_textarea_183825148" data-testid="form-field-183825148"/></div> <div class="dcr-p5u71k"> <fieldset aria-invalid="false" id=":R2ol9l6ahl6kaa:" class="dcr-16f1k2a"> <legend class="dcr-fxyd8x"> <p>Would you be interested in speaking to our audio and/or video teams? </p> </legend> </fieldset> </div> <p>By submitting your response, you are agreeing to share your details with us for this feature.</p> <p><button type="submit" aria-live="polite" class="dcr-a2ozt7">Submit</button></p> </form> </div> </div> </div> <p></gu-island></figure> <p class="dcr-16w5gq9"><em><strong>If you’re having trouble using the form click <a href="https://guardiannewsandmedia.formstack.com/forms/m_s_cyber_attack" data-link-name="in body link">here</a>. 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