finance

Worst Valentine’s Day flower fails including wilted roses and squashed bouquets


LOVERS sending flowers for Valentine’s Day have been left disappointed with their less than impressive bouquets.

Flowers have arrived at people’s doors with wilted roses and “squashed” petals – and some look very different to what was advertised.

Some flowers have not quite lived up to expectations

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Some flowers have not quite lived up to expectationsCredit: @Barnettohove

Customers who bought flowers with Interflora, Bloom and Wild, M&S and Next shared pictures of the sad stems they received on social media.

One Twitter user who bough a planter of daffodils and spring flowers through Interflora shared a picture of the underwhelming gift.

They said they were left disappointed after the planter arrived with just one of the flowers visible and no daffodils to be seen.

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Another Customer of Interflora also complained and shared a picture which appears to show the flowers already wilted.

Other Interflora customers were also fuming over the size of the bouquets compared to those advertised.

“The difference being don’t expect to get what you pay for!! Better off going to the petrol station,” said one.

Another tweeted: “The bouquet you have sent for Valentine’s Day is roughly half the size on your website. Please refund or send more flowers!!”

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An Interflora spokesperson said: “This Valentine’s Day our local artisan florists up and down the country have been creating and hand-delivering many thousands of bouquets to help people connect and share their love.

“We’ve had some queries on a small percentage of orders, but of course we take each and every delivery very seriously and our fabulous customer care team will always do all they can to put things right if they haven’t gone quite to plan.”

And it wasn’t the only one to experience a flower fail.

What are my rights regarding my Valentine’s flowers?

IF your flowers are already wilting, or have browning petals and leaves, you might be entitled to a refund.

This also applies if they arrived crushed, damaged, or don’t match the description online.

According to consumer group Which? your complaint should be covered under the Consumer Rights Act and must be made directly to the florist.

Your refund should include the initial cost of the flowers, as well as any delivery charges.

To start the process, you need to take a picture of your flowers to support your complaint – this goes for whether you’re the sender, or receiver.

Then provide the florist with as much information about your order as possible, include any order numbers and the delivery address.

You will also be able to get the delivery charges refunded if you paid extra for it to be delivered on a specific day.

Some people who used Bloom and Wild also found their delivery did not live up to expectations.

One shopper found the roses they bought were dead on arrival.

The company, which delivers flowers through the letterbox offered a new bunch or a credit to buy some at another time.

But the shopper were left frustrated that they would not arrive in time to celebrate for February 14th

“Bloom and Wild sending these for Valentine’s flowers. Offering a new bunch to be sent out when today is Valentine’s which defeats the object really”

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Another customer said: “Squashed flowers. Hoping a vase and flower food will revive them. Such a shame never a problem with them previous but you may need to check delivery drivers etc.

And a third Bloom and Wild customer said: “Little bit disappointed with my Valentine’s flowers Bloom and Wild they have arrived very squashed and one of my flowers has lost half its petals before even putting it in water. Normally have very good bouquet from you guys.”

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A Bloom and Wild spokesperson said: “We’ve received lots of positive feedback this Valentine’s Day, but we’re sorry to hear of any customers who haven’t had the great experience we would want them to have. Every delivery is really important to us.

“On the rare occasion that our flowers don’t live up to expectations, we encourage customers to get in touch with our friendly Customer Delight team, who will always go out of their way to meet our Happiness Guarantee.”

Meanwhile some M&S and Next shopper also found their gifts were not all rosy.

“Happy Valentine’s Day – your flowers look like they’ve been run over,” tweeted one M&S shopper.

“I received DEAD bunch of flowers this morning. I’m appalled,” one customer tweeted at Next.

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M&S spokesperson: “We know how important Valentine’s Day is for our customers, and we saw a 450% increase in online flower orders this week versus last year as more customers looked to show loved ones they are thinking of them this year.

“We always aim to deliver great quality products and service, and have been in touch with a very small number of customers where our usual high standards were not met.”

Next has been contacted for comment and we’ll update when we hear back.

Some lovebirds have been left empty-handed after their Valentines Day cards failed to arrive in time.

Meanwhile, Tesco and Asda shoppers are furious after some supermarkets ran out of Valentine’s Day meal deals.

Celebs are flocking to social media to share soppy Valentine’s Day messages to their loved ones.

Stacey Solomon says she and Joe Swash are ‘sick of each other’ ahead of Valentine’s Day





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