Why wouldn’t M&S let me use my voucher for Christmas food?


In October I received an M&S Sparks email with a link to a £5-off voucher for “food to order” costing £25 or more online or in store. Next morning I went to the “Christmas food to order” section to choose a turkey crown. But the voucher did not work. M&S told me it did not include the Christmas food as it never discounts this. But I have a screenshot of the offer, showing clearly it was not in the exclusions. Later, I received an email with the same offer, but on the link the T&Cs had been changed to exclude Christmas food. I hope you can get M&S to admit it was wrong. KB, Grindleford, Derbyshire

Bah humbug, M&S! It turned out the popular “Christmas food to order” was, indeed, wrongly omitted from the original T&C exclusions and then corrected after a few days. M&S says: “We’ve thanked KB for bringing this to our attention, offered her a gesture of goodwill and apologised for having to contact us a number of times.” You received a £25 e-voucher which you have donated to charity. M&S says a small number of customers also tried to use the deal on “Christmas food to order” and it would offer them a £5 voucher to reflect the discount offered in error. We wonder if they were all as eagle-eyed as you.

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