Why is Barclays bank refunding some of its customers and how can I get my money back?

Barclays customers may be eligible for a refund by the bank following a error in service (Pic: Corbis via Getty Images)

It was recently announced that Barclays has been forced to start refunding customers, after an error they made in 2013 saw customers out of pocket.

The British bank revealed they will be refunding some customers who went over their borrowing limit or fell behind on loan or car payments because their service was not consistent.

The decision was taken following a ‘careful review’ going back to October 2013.

The bank has held a ‘careful review’ and found it fell short of providing the correct service to some customers (Pic: Oli Scarff/Getty Images)

In a statement the bank admitted it ‘did not always provide the service we should have done’ and apologised to those customers who, when in arrears, did not from the bank ‘in accordance’ with their process. These customers therefore suffered because they were ‘unable to access their circumstances’.

Barclays said, had they contacted customers properly, it may have been able to offer other options including the reduction of interest or cancellation of charges.

‘We’re sorry ­and we want to make things right, so we’re returning interest and charges to those who might have been affected during this time,’ the bank said.

Barclays say they will write to those affected (Pic: TOLGA AKMEN/AFP/Getty Images)

In terms of refunds, the bank has said the amount each customer is paid back will vary, but said the average amount would be £300 and people would be refunded by having their debt reduced.

If you are wondering what to do to get your money back, the answer is nothing.

Barclays has said they will write to anyone affected to explain their refund but added it could take some time to get in touch with everyone.

For more information contact them on 0800 328 6932 Monday to Sunday from 8am to 9pm.

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