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Virgin Media down: Sudden crash leaves thousands of Brits unable to get online or watch TV

Virgin Media customers have lost access to TV due to a surprise outage (Getty)

Virgin Media customers are grappling with an outage that has left thousands unable to get online.

Reports started to emerge on DownDetector – which monitors websites for outages – at around 11am this morning, December 2.

Although Virgin Media supplies broadband services, 65% of those affected reported that they were unable to access the company’s TV service.

Virgin Media has confirmed this, and responded to say that it is looking into the issue.

The company tweeted: ‘We’re aware of an issue currently affecting TV services and are working hard to resolve this as quickly as possible.’ 

The issues seem localised mostly to London, Birmingham, Manchester and Nottingham.

One Virgin Media customer tweeted the company saying: ‘What’s happening with Broadband in PE4? lost all connection can’t even contact on phone or app.’ 

Predictably, many customers took to Twitter to complain with Virgin Media doing its best to placate them.

Virgin Media recently merged with O2 and has rolled out gigabit broadband to over 10 million homes around the UK.

If you’re suffering problems yourself then you may get an answer from the company that way or you can call the service line on 0345 454 1111.

Let us know if you’re a Virgin Media customer experiencing issues in the comments box below.

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