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Virgin Media down – Mobile and TV customers were unable to make calls or watch telly


VIRGIN Media went down for mobile and TV customers this afternoon, leaving them unable to make calls and texts or watch telly.

The problem started after midday with around 2,000 users reporting issues on outage tracking website DownDetector at its peak.

Virgin Media services have gone down for customers across the UK

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Virgin Media services have gone down for customers across the UKCredit: DownDetector
The problems appear to have started around noon today

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The problems appear to have started around noon todayCredit: DownDetector

Of those who reported issues at the time, 48% struggled with mobile internet, 42% with mobile phones and 9% reported TV problems.

Complaints appeared about Virgin Media internet too, but the telecoms giant told The Sun it was unaware of problems with its broadband.

Virgin Media said there was an issue with its TV and mobile services in Manchester, but says these problems have now been resolved.

Hundreds of customers vented their frustrations with the issues on Twitter.

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Customers have been complaining on Twitter about the outage

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Customers have been complaining on Twitter about the outage

One customer said on Twitter: “It’d be nice if Virgin Media’s TV service would run for more than a minute before it cuts out.

“Been happening for about 3 hours now.”

While another added: “@virginmedia your broadband service has gone from being about the best to being about the worst.

“What’s gone wrong? #VirginMedia.”

And a third said: “@virginmedia broadband down yet again. Ability to report fault seems to have vanished from website now.

“Not that it ever had any effect anyway. I’ll await my ‘we’re sorry to hear this’ message followed by no action.”

A Virgin Media spokesperson said: “There was an issue earlier today that briefly impacted TV and mobile services for some customers in the Manchester area.

“Broadband services were not affected. This was quickly resolved and we apologise for any inconvenience caused.”

Virgin Media has a dedicated web page where you can find out if there are any problems in your area.

To find out if there are problems in your area, enter your postcode.

If you’ve suffered issues with your internet, call or mobile services you may be entitled to compensation, depending on your individual circumstances.

You can check out your rights in our guide.

Virgin Media broadband last went down for hundreds of customers on January 18 following an outage in Guildford, Surrey.

Almost 700 people were struggling to use the internet at its peak, according to outage tracker DownDetector, but the problem was fixed during the day.

Previously, the provider last experienced issues on August 13 after its network was hit by a series of outages.

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