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Virgin Media down for thousands of customers across the UK


Some Virgin Media customers are having problems this morning (Getty)

Virgin Media customers across the UK are facing connectivity problems this morning after being hit with an unexpected outage

Reports have accumulated on DownDetector, a website that records outages, as well as on Twitter.

Problems seemingly started to appear for frustrated Virgin Media customers from around 9am and are ongoing in parts of the country.

‘Fibre broadband currently up and down like a fiddler’s elbow Chislehurst,’ one user posted on DownDetector.

Another simply wrote: ‘Liverpool. No internet connection Fibre broadband.’

Virgin Media itself hasn’t issued any form of official notice about the problem but its social media team has been responding to customers on Twitter.

It’s unclear which areas were affected or exactly how many customers are unable to get online.

Virgin Media recently merged with O2 and has rolled out gigabit broadband to over 10 million homes around the UK.

If you’re suffering problems yourself then you may get an answer from the company that way or you can call the service line on 0345 454 1111.

Let us know if you’re a Virgin Media customer experiencing issues in the comments box below.


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