MOTHERCARE and The Entertainer have recalled two Early Learning Centre toys over fears they could injure children.
The bathtime fun wind-up submarine and the wooden London bus have been pulled from the shelves after it was found small parts of them could come loose.
The propeller blades on the wind-up submarine can easily break off, while the heads of the passenger accessories on the London bus can come apart.
The recall affects both the blue and white versions of the submarines, which features a pushdown doll and water shoot.
Customers have been asked to check the item code on the base of the product and identify whether it is 312-17107.
Shoppers with an affected toy can claim a full refund – there’s no need to provide proof of purchase.
For the wooden London bus, customers have been asked to check the batch code on the underside of the upper deck and look for GJ08-20-D1.
Customers have also been asked to check if any of the passengers’ heads come loose.
If they do, shoppers are entitled to a replacement toy.
Neither of the toys produced by Addo play are for sale any longer on the Entertainer, Mothercare or Early Learning centre websites.
So far no injuries have been reported as a result of using the toys but both retailers are urging their customers to check the barcodes and return any faulty parts for either a full refund or replacement free of charge.
A spokesperson for The Early Learning Centre commented on the need for a recall and said: “When a batch of these two products failed to meet our high standard of expected quality, we issued voluntary product safety notices for both items.
Your product recall rights
PRODUCT recalls are an important means of protecting consumers from dangerous goods.
As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.
But it’s often left up to supermarkets to notify customers when products could put them at risk.
If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.
When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.
If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.
They should usually provide you with more information and a contact number on its safety notice.
In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.
You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item.
“However, there have been no reports of injuries to any customer from either product.
“As a responsible manufacturer, we risk assessed the products and their potential safety issues and took the decision to voluntarily inform our customers, and give them the option to return the item for a full refund or exchange.”
To claim a refund or replacement, shoppers are being asked to call the customer service team on 0333 320 5100.
Alternatively, you can email the team at email@example.com.
The Sun has contacted Mothercare for comment.
Other recalls to look out for include one from Primark over two pieces of jewellery over fears they can cause an allergic reaction.
Major supermarkets have also issued a recall of seafood products over fears that they could make people sick with salmonella.
Pedigree and Chappie dog foods have been pulled from shelves over worried they could contain dangerous levels of vitamin D.