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Takeaway owner has internet in stitches for hilariously blunt review responses


Alice Cheung, 50, outside her Chinese takeaway with son Matthew, 24, in Leeds (Picture: Alex Cousins/SWNS)

The owner of a Chinese restaurant has proved something of a big hit thanks to her scathing responses to negative reviews.

Alice Cheung, 50, takes a no-nonsense approach to critics of Oriental Express in Pudsey, Leeds, and isn’t afraid of telling diners to order elsewhere.

Among her best one-liners she has responded to customers saying:

  • We are good but mind reading the stupid is not one of our skills
  • I suggest you stay with the other takeaway and take your false review with you
  • You got what you ordered so how is this our fault

Explaining her unusual customer service practice, Alice said: ‘One of the funniest complaints we have had is when someone ordered a vegetarian box and then complained there was no meat

‘That’s when we first started leaving replies, when we noticed that some people were leaving bad reviews about things we weren’t to blame for or just weren’t true.

‘Someone called in once asking for a free meal and they left a bad review on google because we wouldn’t give them one.

Just one of the reviews (Picture: Alex Cousins/SWNS)

‘It’s like they are using the threat of a bad review to black mail businesses.

‘We just want to be honest with people if we get a bad review. If we are at fault, we will admit to it, but sometimes there are things you can’t control like busy delivery times.

‘We do make mistakes sometimes, we will always do something to compensate, such as free delivery next time you order.

‘If we have messed up, we’ll always hold our hands up. But if not, people should expect some banter.’

Order prawns, get a taste of your own medicine (Picture: Alex Cousins/SWNS)
A low-star review with no comment? Alice will see to that (Picture: Alex Cousins/SWNS)

Oriental Express has 149 reviews on Just Eat where Alice posts her messages. They have a rating of five out of six stars.

She said the shop had to adapt to modern technology in recent years, which included ‘troll’ reviews.

Alice added: ‘Just Eat and everything has become a big thing so we have had to adjust from the old days of taking calls and writing everything down on a piece of paper.

‘That has given people more of a voice and a platform to say what they think. The majority of our reviews are pretty good, we have a lot of return customers.

Not a joke, just a fact (Picture: Alex Cousins/SWNS)
Dan got served (Picture: Alex Cousins/SWNS)

‘Sometimes we have reviews where people are just plain rude or will say something that is not true.

‘If people are leaving comments like that there’s a chance they wont come back again anyway, so we tell them how it is.

‘But our regular customers have really loved it and have been supportive of the viral stuff.’

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