Store Employees are on the Frontline

Store Employees are on the Frontline

“Retail chains seem to forget that their employees are under enormous
pressure to stay healthy, to work and to provide exceptional service as
well. Before Covid-19, we already saw an increase of customer entitlement,
now there is an extra layer: they don’t want to be forced to wear a
facemask or to social distance,” says Christopher Lacy, former Director of
Customer Experience, Learning and Development at the iconic department
store Barneys New York and now Assistant Professor at Parsons School of
Design, in this podcast by Joshua Williams.

Listen to the second episode of this podcast series. A collaboration of
FashionUnited and Joshua Williams of Fashion News Bytes


READ  Yoox Net-a-Porter names new Middle East CEO


Please enter your comment!
Please enter your name here