SNAPCHAT has gone down for hundreds of users in a mystery outage, according to reports.
Technical issues meant users have been logged out and were unable to gain access to features.
According to the online outage tracker DownDetector, issues began around 7.17 GMT.
Some users also experienced problems logging in or being logged off.
One said: “I got randomly kicked out of my account for nothing with no warnings or anything if I did do something.
“How can I get my account back?”
One said: “Not happy, I’ve been trying to get in touch with support, my account got wrongfully banned without warning or nothing/
“I was not given a reason for the ban, this is a problem.”
Another said: “My account literally just got locked and I can’t unlock it. I literally haven’t done anything.”
There’s no word yet on what caused the problems.
Snapchat has yet to comment on the issues.
Users also faced issues last Tuesday.
Technical issues then meant users could not log in to the app or access core features.
The technical issue comes after the app had a bug back in June that caused the app to crash when opened.
Following a similar major outage that hit Facebook, one analyst said that users of major social media sites can expect online services to go down with increasing frequency.
“Large infrastructure struggles to simulate changes at scale, which can seemingly wipe them offline for hours at a time with eye-watering financial impact,” Jake More, a specialist at cybersecurity firm ESET, said.
“Unlikely to be a cyberattack, although that is never completely off-limits, this sort of problem is increasing in volume and scale due to the sheer size of some of these sites, and urgently needs to be addressed with better protection methods.”
“Spreading infrastructural measures across different internal platforms can help mitigate the impact and risk, but unfortunately hindsight is a virtue with these platforms that have become so enormous.”
More to follow…
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