AP II President Director Muhammad Awaluddin noted here on Saturday that Soekarno-Hatta’s recognition for the Best Airport Staff illustrates the great quality of airport staff, which was assessed on the basis of service, friendliness, and efficiency in serving.
“We are very grateful that amid the great challenges of the pandemic, all staff at Soekarno-Hatta Airport can continue to provide the best service to airplane passengers. AP II is proud and grateful to all frontliners, who work tirelessly and selflessly to give their best,” Awaluddin remarked.
Awaluddin said, Soekarno-Hatta Airport was placed in the 9th position on the list of Best Airport Staff in Asia 2022, or rose by one rank, as compared to last year’s achievement at 10th position.
Only Soekarno-Hatta Airport and Changi Airport, Singapore, in the ASEAN region entered the top 10 ranking for Best Airport Staff by Skytrax.
He explained that the award evaluated the quality of all frontline staff at the airport, comprising those in customer service or at information counters, immigration, aviation security, commercial tenant, and other staff, who directly serve customers.
“We thank all relevant parties at Soekarno-Hatta Airport for also providing the best service to customers,” Awaluddin stated.
Furthermore, he pointed out that the AP II operational and service staff at Soekarno-Hatta Airport offer passenger service, terminal inspection service, land transportation assistance, digital service, facility care, airport helper, golf car assistance, and aviation security.
Other facilities comprise airline staff at the check-in counter, boarding lounge, arrival gate/hall, immigration, Customs and Excise, Quarantine, Indonesian Military/National Police (TNI/Polri) personnel, and other stakeholders.
He noted that before the COVID-19 pandemic struck, the Soekarno-Hatta Airport staff had served around 60 to 70 million passengers annually, thereby making it one of the busiest airports in the world.