O2 ‘confident’ full service will be restored by tomorrow


O2 customers should be able to use their phones by tomorrow, the company said.

The network has been hit by a major outage, with people unable to use data or make calls.

CEO Mark Evans said: ‘I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can.

‘We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning.

‘We fully appreciate it’s been a poor experience and we are really sorry.’

Earlier today O2 confirmed the issue was identified as a software problem within the system of one of their 3rd party suppliers.

According to the website DownDetector, problems with the network began to appear at just after 4am today.

Things should start working again soon (Provider: Ed Brown/Alamy Live News)

Marielle Lindgren, CEO of Ericsson UK & Ireland, said: ‘The cause of today’s network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the UK.

‘We have been working hard on resolving the UK data issue since early this morning. The faulty software that has caused these issues is being decommissioned. Our priority is to restore full data services on the network by tomorrow morning. Ericsson sincerely apologises to customers for the inconvenience caused.’

You can keep track of the O2 Network and check whether there are any updates by going to the O2 Status website.

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