retail

Not just any building: why plans for the M&S flagship store hit a raw nerve


Margaret Thatcher was effusive as she admired a £200 cashmere sweater. “That’s lovely. Now that is what I call an investment,” she remarked. The then prime minister was visiting Marks & Spencer’s newly extended store at Marble Arch in 1987 as shoppers readied for Christmas. Thatcher was flanked by Lord Rayner, the retailer’s chairman, as she spent almost two hours touring the store, meeting staff, greeting customers and choosing a few items.

The Oxford Street M&S store in the 1930s.
The Oxford Street M&S store in the 1930s. Photograph: Marks and Spencer

More than three decades later, relations between the high street stalwart and the current Conservative regime are far less cordial, as a row over the same shop on London’s Oxford Street threatens to become a cause célèbre in the battle over the shape of redevelopments and the fate of Britain’s high streets.

This week Michael Gove, the secretary of state for levelling up, housing and communities, ordered a public inquiry into the plan to demolish and rebuild the flagship store on the most famous of Britain’s high streets.

Campaigners argue the project would release 40,000 tonnes of CO2 into the atmosphere, while M&S says that government intervention into its “significant investment in one of our most iconic shopping locations” could have “a chilling effect for regeneration programmes across the country”.

The Oxford Street M&S store in the 1950s.
The Oxford Street M&S store in the 1950s. Photograph: Marks and Spencer

Sacha Berendji, the M&S property director, pointed to Oxford Street’s struggles to fill empty shops as big retailers have stepped away, saying Gove “appears to prefer a proliferation of stores hawking counterfeit goods to a gold-standard retail-led regeneration of the nation’s favourite high street”.

M&S has refurbished other stores – such as Cheltenham and Chelmsford – but says rejigging the existing Marble Arch shop, created over decades from a merger of three no longer suitable buildings, some of which contain asbestos, is not viable.

Margaret Thatcher visits M&S at Marble Arch in 1987.

The retailer argues that any significant redevelopment of the existing building would involve creating additional carbon emissions without delivering as many benefits of its new building. Its planned development is set to use 25% less energy than the existing site – benefits its designers Pilbrow + Partners argue will last a century – with a maximum carbon payback of 17 years and potentially less than 10.

That argument won over Westminster council’s planning authorities, while the London mayor, Sadiq Khan, opted not to intervene over the M&S application, consideringit in line with the capital’s planning strategy.

With high streets around the country needing redevelopment to suit modern demands while the climate crisis intensifies, the debate over whether troubled buildings should be refurbished or redeveloped will only become more heated.

The flagship M&S store in 2000.
The flagship M&S store in 2000. Photograph: Marks and Spencer

Will Hurst, the managing editor of the Architects’ Journal, which backed a letter calling on Gove to intervene in M&S’s Oxford Street plans, has been raising awareness of the carbon footprint of new-builds via its Retro First campaign. He says three-quarters of local authorities have now declared a climate emergency but “many of them haven’t got to grips when it comes to planning and development”.

He says more than a third of the lifetime emissions of a typical office block and more than half that of residential buildings are used up in construction, so for councils with such environmental concerns it will become “nonsensical to keep waving proposals through” on new-builds.

“People are starting to realise the impact of reuse on a huge scale, like construction, because they understand it on the small scale,” he says. “They are looking at buying secondhand clothes or realising they shouldn’t change their smartphone every six months.”

Nicholas Boys Smith, the director of the thinktank Create Streets, says: “Clearly the expectation of the public and the political process is moving. Change is on the way without a shadow of a doubt.”

Green, but not green enough? An image of the proposed M&S redevelopment of the Oxford Street store.
Green, but not green enough? An image of the proposed M&S redevelopment of the Oxford Street store. Photograph: Marks & Spencer

With carbon concerns rising up the agenda, he says there will be “some inconsistency” in decision making and some councils and developers will be caught out.

The M&S plans may have attracted national attention, but similar projects nearby, such as the demolition and redevelopment of a House of Fraser store in Victoria, have seemingly been waved through without much drama.

An entire town centre is scheduled to be hit by the wrecking ball in Cumbernauld in Scotland, as is a former Debenhams in Torquay, Devon, while there are battles over plans to knock down a Debenhams in Taunton. An application to raze another in Harrogate has recently been withdrawn.

On Oxford Street alone, some stores have already been demolished and rebuilt. However, the former Debenhams, House of Fraser, Next and Topshop stores are all being refitted rather than razed.

The M&S store as seen in the 1990s.
The M&S store in Oxfords St as seen in the 1990s. Photograph: Marks and Spencer

Outside London, there are numerous examples of building rejigs including the Jenners building in Edinburgh and the Hammonds of Hull food hall which was created within a former House of Fraser.

Melanie Leech, the chief executive of the British Property Federation, says developers are already embracing the circular economy and responding to the market demand for more sustainable buildings”. She called on the government to do more to accelerate progress including planning reforms to prioritise the reuse of buildings and a VAT exemption for refurbishment works.

In Westminster, there may yet be a change of tack on M&S’s project after the Conservative administration was pushed out by Labour in recent council elections for the first time since its creation in 1964.

Geoff Barraclough, a councillor responsible for planning, said: “The council is serious about reducing the environmental impact of new development by emphasising the benefits of retrofitting over demolition.”

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He welcomed Gove’s intervention, saying “all the issues raised by this case can be rigorously tested”.

Henrietta Billings, the director of Save Britain’s Heritage, adds: “There are plenty of examples where you can, with a bit of imagination, revise existing buildings without having to knock them down.

“We have got to get to a point where demolishing buildings unnecessarily is unacceptable because of the environmental costs – where [demolition] is the last resort rather than the first resort.”



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