A MUM-of-two “had a narrow escape” after her Hotpoint washing machine exploded just minutes after her family had gone to bed.
Jane Hudson, 50, from Essex, was drifting off to sleep when she heard a “massive explosion” coming from the kitchen in July this year.
The force from the blast was so strong that the front and top of the washing machine was blown off, exposing the twisted drum on the inside, as well as tearing off four cupboard doors in the kitchen.
Earlier this week, Whirlpool recalled 519,000 washing machines sold under the Hotpoint and Indesit brands, over fears that they can overheat and cause a fire.
Over 42 different models have been pulled – but worryingly, Jane’s 12-year-old WT761G Hotpoint machine isn’t on the list of potentially harmful products.
“It was the scariest thing,” Jane told The Sun. “It sounded like the back door had been blown in.
“My first thought was of my son who I knew was downstairs because I’d asked him to hang out the washing once the cycle had finished.
“I heard him shout and my husband jumped out of bed and ran downstairs.
“The kitchen was just covered in glass – it was everywhere, all over the floor and the surfaces from cooking dishes and glasses that had been on the shelves or on the side that had smashed.
“The cupboard doors nearest to the machine were hanging on their hinges too from the force of the explosion.
“Had it happened 10 minutes earlier, my husband would have been in there feeding the cats. It was a narrow escape.”
Two of the quartz floor tiles the machine had been standing on had cracked and £400 worth of clothes and laundry inside the drum were ruined by the smoke.
In August, a mum-of-two was forced out of her home for seven weeks after her Whirlpool washing machine caught fire.
And yesterday, we reported that another Whirlpool customer had posted a video of smoke pouring from her washing machine after the model wasn’t marked as a safety risk.
Now, Whirlpool is urging customers to check their models with a list of potentially harmful ones on its website.
The recall comes after Whirpool originally pulled 800,000 fire-risk tumble dryers from shelves back in July this year.
But Whirlpool has also angered customers by announcing that the recall of faulty machines won’t start until the New Year leaving many without a machine for Christmas – although Whirlpool reckons the washing machines are still safe to use at 20 degrees Celsius.
Whirlpool Washing Machine Recall – Official Model List
as of December 17, 2019
- FML 742P UK Hotpoint
- WMAOD 743G UK Hotpoint
- WMAOD 743P UK Hotpoint
- WMAQB 721P UK.M Hotpoint
- WMAQC 641P UK.M Hotpoint
- WMAQC 741G UK Hotpoint
- WMAQC 741P UK Hotpoint
- WMAQC 741P UK.M Hotpoint
- WMAQF 621G UK Hotpoint
- WMAQF 621P UK Hotpoint
- WMAQF 641 P UK.M Hotpoint
- WMAQF 721G UK Hotpoint
- WMAQF 721P UK.M Hotpoint
- WMAQL 621G UK Hotpoint
- WMBF 742G UK Hotpoint
- WMBF 742K UK Hotpoint
- WMBF 742P UK Hotpoint
- WMBF 742P UK.M Hotpoint
- WMBF 763P UK Hotpoint
- WMEF 722 BC UK Hotpoint
- WMEF 742 P UK Hotpoint
- WMEUF 722P UK Hotpoint
- WMEUF 743G UK Hotpoint
- WMEUF 743P UK Hotpoint
- WMFG 741P UK Hotpoint
- WMFG 741P UK.M Hotpoint
- WMFUG 742 P UK.M Hotpoint
- WMFUG 742G UK Hotpoint
- WMFUG 742P UK Hotpoint
- WMFUG 842P UK.M Hotpoint
- WMJLF 842P UK Hotpoint
- WMJLL 742P UK Hotpoint
- WMSAQG 621P UK Hotpoint
- WMXTF 742G UK Hotpoint
- WMXTF 742K UK Hotpoint
- WMXTF 742P UK Hotpoint
- WMXTF 742P UK.M Hotpoint
- WMXTF 842P UK.M Hotpoint
- WMYL 7151PS UK Hotpoint
- XWA 81252X K UK Indesit
- XWA 81252X W UK Indesit
- XWD 71452X K UK Indesit
Customers won’t be offered a refund – instead they will have to choose to either accept a replacement from the manufacturers or a free in-home repair of the existing appliance.
Whirlpool replaced Jane’s washing machine within three weeks of it exploding with a newer model but she now wants the manufacturer to pay to fix the damage to her kitchen that the explosion caused.
Jane, who also has a teenage daughter, was told that it would cost £1,675 to repair her kitchen but Whirlpool only offered her £1,387, which she refused.
She was also told to provide receipts for all of the clothes ruined by the machine before getting compensation for them.
“We’ve been stuck using half a kitchen since July because it’s still not fixed yet,” Jane added.
“It’s workable but that’s not the point. My kitchen wouldn’t be in the state that it’s in if it wasn’t for the Hotpoint washing machine.
“And who keeps receipts for clothes that they’ve worn? It makes me so angry that they’re not going to compensate me for the damage.
“I don’t want a brand new kitchen, I just want it fixed.”
A spokesperson for Whirlpool said: “Whirlpool is investigating the situation with the appliance as a matter of urgency.
“The model is not one of those affected but it’s important that her washing machine is properly examined to determine what has happened.
“As soon as possible, Whirlpool will contact Jane to understand and resolve the situation.”