Maplin store staff put up funny ‘FAQ’ sign answering customers’ questions about going bust

EMPLOYEES at a branch of Maplins in Shrewsbury have stuck up an “FAQ” sign in store answering customers’ questions about the company going bust.

The electrical store announced that it was going into administration back in February, putting more than 2,500 jobs at risk.

And since then it looks like staff and customers have been left in the dark about exactly when the stores will close.

Exasperated employees at one branch have decided to take matters into their own hands when it comes to customers’ queeries.

In the 11 point FAQ notice, staff have answered customers’ questions before they’ve even been asked.

The sign says things like: “We don’t know when we’re closing” and “Yes. It’s a shame.”

 Maplin announced that it has gone into administration but it's not clear when it will close all of its stores


Maplin announced that it has gone into administration but it’s not clear when it will close all of its stores

It must be tough for staff who don’t know what is going to happen to their jobs, but even more annoying trying to explain the circumstances to customers.

Point three on the list goes on to say that all stores are affected, while number four is more to do with their expertise.

“4. No, you need to convert scart to HDMI,” the sign explains.

Even though bosses put closures down to a “weak consumer environment”, staff at the Shrewsbury branch blame “Amazon, Brexit and poor management”.

It even addresses that there’s an up to 60 per cent off sale on all products and what your rights are around returns.

And rather depressingly, point 11 reads: “No, I don’t know what you’ll do without us.”

What are your rights when a company goes bust

Toys R Us and Maplin have both gone into administration: here are your rights

  • If you’ve bought an item and you want to get your money back. While a company is still trading it should continue to honour your return rights.
  • Once a company enters administration you may have to claim back money from your credit card or debit card provider.
  • If you bought the item using a credit card then you’ll be covered under Section 75 of the Consumer Credit Act – as long as you spent over £100 and under £30,000.
  • If you paid using a debit card then you can claim back the cash from your bank using Chargeback.
  • If you’ve bought presents online and paid by PayPal, you may be able to get money back by its Buyer Protection policy if they don’t arrive or it doesn’t match the seller’s description.
  • To do this you must first raise a dispute with the seller – you have 180 days to do this after you’ve made the payment.

The sign has been uploaded to twitter where it has been liked more than 10,000 times and retweeted almost 5,000 times.

Now, we can’t say that these views are the same as those at Maplin HQ but it’s got to be pretty tough not knowing if you’re going to have a job or not.

Maplin has more than 200 stores across the UK and they’re all currently still open, but you can’t order anything online any more.

The company – which struggled to compete against rivals and online retailers – is set to close its stores across the country unless a last-minute buyer is found.

It is so far unclear in what order the Maplin store closures will take place.

Maplin didn’t want to add a comment.

The electrical firm went bust on the same day that Toys ‘R’ Us also announced that it was closing.

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