Klarna app down after reports it logged users into other shoppers’ accounts

BUY now, pay later app Klarna is down leaving users unable to access their accounts.

The finance app which lets shoppers pay later for items bought online blamed technical difficulties.

Klarna users can't access their accounts


Klarna users can’t access their accountsCredit: Alamy

A Klarna spokesperson said: “We are currently experiencing system disturbances caused by a technical error.

“We apologise for any inconvenience this is causing. Whilst we are addressing the issue, customers are unable to log into the app.”

A message on its website said the same.

Users earlier reported that they were able to access other shoppers’ accounts when trying to log in.

In one tweet to Klarna a user shared a video in which they appear to login several times to accounts with different names.

The user said: “Klarna has a major security issue on their hands this morning!!!! Every sign in is a different persons details.”

Another user said: “Each time I tried to log in to my Klarna account this morning, I’m on someone else’s account?

“Does this also mean someone else might currently be on my account? What the hell is going on?!!”

It’s unclear if the technical issue is related.

We’ve asked Klarna and will update when we hear back.

Shoppers logging into Klarna accounts are met with a message that said the app was currently down for maintenance and to try again “in a few hours”.


Shoppers use the app to manage their account, including seeing what they owe and making payments to pay off earlier online purchases.

Users log into their account when payments are due, which is usually between 14 and 30 days are they bought the item.

The app sends alerts when these payments are due if a user has notifications set up.

Shoppers can also see all their outstanding payments in one place on the app.

Klarna is an option when buying online from many top retailers including ASOS and H&M.

Klarna has 90 million users in 17 countries and it can be used to pay with more than 250,000 shops.

It’s unclear yet if Klarna can be used to pay for items or the technical issues affect this too.

We’ll update here when we know more.

Buy now, pay later schemes have been accused of fuelling debt.

Buy now, pay later schemes are to be regulated to stop millions of shoppers plunging into debt.

An ‘irresponsible’ Klarna ad was banned for encouraging shoppers to ‘boost their mood by getting into debt’.

Fury as Love Island stars Dr Alex, Dom Lever, and Anna Vakili plug ‘buy now, pay later’ site Klarna


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