Elderly couple ‘digusted’ after waiter describes them as ‘old people’ on receipt


Robert and Phyllis were disgusted by the receipt (Picture: Times and Star / SWNS)

An elderly couple were left disgusted after their waiter described them as ‘old people’ on their drinks bill.

Phyllis and Robert Hidden noticed the ‘terrible’ wording on their receipt after having lunch last month.

Just above the £11.20 total the words ‘Table: OLD PEOPLE’ can be seen.

It’s thought the waiter, whose identity isn’t known, typed the words in an attempt to identify who the bill belonged to.

80-year-old Phyliss only realised what had happened a few days after she’d eaten at The Riverside Hotel in Kendal, Cumbria, on 4 July.

She said: ‘I thought nothing of it at first until my husband pointed it out to me and I was shaking with temper.

‘I was incensed.’

Phyllis said it was ‘appalling’ behaviour (Picture: Times and Star / SWNS)

She added: ‘This is appalling behaviour. It’s a terrible thing to label people like that.

‘It should be table numbers you should be making a note of, not labelling the customers. Age shouldn’t be what defines you.’

Phyliss called the hotel to raise the issue and told them how ‘disgusted’ she was.

She demanded an apology but didn’t get one until a month after the call.

She continued: ‘Had I received an apology in the first instance I would have let this go.’

The couple have now received a letter of apology and the hotel’s general manager Jennifer Boow stressed the wording was not intentional.

She said: ‘We would like to apologise.

‘The issue has been raised and the member of staff concerned has been spoken to.

‘They (member of staff) were extremely apologetic and didn’t mean to cause any harm by what happened and no disrespect was intended by the wording.’

This isn’t the first time a member of staff has been caught out writing something rude on a receipt.

Back in 2017, a woman and her friends waited 45 minutes for a £160 meal, at Brewhemia in Edinburgh.

When she got the receipt, she noticed the server had written ‘pain in the ass woman’ on it.

She shared the receipt to Twitter to express her anger, where Facebook users offered their support.

However, there was no comment from the restaurant.

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