Business Stream bags £45 million English water and waste contract

Edinburgh-based water retailer Business Stream has won a contract to deliver water and waste water services across Ancala Water Services’ estate within England.

The three-year contract is worth more than £45m, making it one of the largest contracts awarded since the English market opened in 2017.

This agreement will support the £1bn, 25-year Aquatrine contract in which Ancala delivers water, waste water, fire system maintenance and specialist estate management services to the Ministry of Defence across England and Wales.

Business Stream will work in partnership with Ancala to supply water and waste water services to more than 650 sites across the West Midlands and South West of England.

Business Stream has developed a bespoke water management strategy aimed at increasing the provision of real time visibility, monitoring and reporting to help track water usage and identify significant changes in demand. The deployment of Automatic Meter Readers across key sites should also help to identify further savings.

Douglas McLaren, chief operating officer at Business Stream, commented: “We have a vast amount of experience in working with the private and public sector and a proven track record in delivering financial and environmental savings to our customers.

“We’re now looking forward to working in partnership with Ancala Water Services to support improvements across their business.”

Andrew Davies, operations director for Ancala, added: “We were looking for a partner that would enable us to identify and deliver innovative-led solutions to challenge industry norms and improve the standards and practices we currently receive within the water retail sector.

“Following a highly competitive tendering process, we are delighted to award the contract to Business Stream who we believe are the right partner to help us achieve this goal.”

Business Stream is the largest operator in the Scottish non-domestic water market. Headquartered in Edinburgh, it also has a presence in Worthing and Bradford, and employs around 380 people.

The Scottish retail water market opened in 2008. The English retail water market followed in April 2017, paving the way for around 1.2 million businesses and public bodies in England to now also be able to choose their water supplier.

Business Stream acquired the non-household customer base of Southern Water in preparation for the English retail water market.

Then, at the start of October 2019, Business Stream acquired the customer base of its competitors Yorkshire Water Business Services and Three-Sixty, both part of the Kelda Group; doubling its market share.

The company is a wholly-owned subsidiary of Scottish Water with its own board and independent management team. It was formed in 2006 with the goal of providing services for business customers on the opening of the competitive market.

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