HARDWARE store B&Q is recalling own brand electric heaters over fears they could cause electric shocks and start a fire.
The retailer has pulled the GoodHome Colenso 2000W White Freestanding Fan heater from shelves after it was discover it could overheat when switched on.
The heater could damage the casing and potentially cause a fire if left unattended.
The heaters were sold online and in stores between September 2020 and January 2021 and cost £19, It’s not clear exactly how many have been affected.
Affected heaters have a barcode of 5059340046921, which can be found on the box the heater came in.
Your product recall rights
PRODUCT recalls are an important means of protecting consumers from dangerous goods.
As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.
But it’s often left up to supermarkets to notify customers when products could put them at risk.
If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.
When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.
If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.
They should usually provide you with more information and a contact number on its safety notice.
In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.
You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item.
Customers who have one of the heaters at home are being told to stop using it immediately.
Instead, they should return them to their nearest B&Q branch in exchange for a full refund. You do not need to bring the original receipt.
Alternatively, customers can contact B&Q’s customer service team on 03003034482, Monday to Friday between 8:30am and 8pm, Saturday 9am until 5pm or Sunday between 10am and 4pm.
The heaters were made by B&Q so they weren’t on sale anywhere else, although customers should also check if they bought the same heater secondhand from a third party retailer, such as eBay or on Facebook Marketplace, just in case.
In the recall notice, the retailer said: “B&Q thank you for your co-operation.”
Over the past week freezing temperatures have swept across the UK leaving parts covered in snow and ice, including the Thames which has frozen over for the first time in 60 years.
If you’ve been feeling the chill, we’ve put together a round up of the must-have products to keep warm, including a body-length hot water bottle.
We also reveal whether it is cheaper to keep your heating on low all day or turn it on when you need.
Retailers issue recall notices when a product is found to have a major fault or risk to health after it has gone on sale.
Other recalls to look out for include toys sold by the Entertainer and Morthercare over fears they could cause an allergic skin reaction.
Primark as also issued a warning over body jewellery that can irritate the skin.