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BBC iPlayer viewers have criticised the removal of the broadcaster’s app from some older Samsung devices, weeks away from Christmas.
The streaming and catch-up platform is no longer available on some Samsung Blu-ray, DVD player and set-top boxes, ranging from 2012 up to 2018.
Although the iPlayer app for smart Samsung TVs is being updated rather than removed entirely, Samsung said some models sold between 2013 and 2015 will not receive the update until early 2020.
‘@SamsungHelpUK the issues with iplayer on Samsung TVs 2012-2015 vintage are an utter disgrace!,’ said one TV owner.
‘Early next year? Are you kidding me? That’s 2 of our 3 TVs where iplayer is no longer useable! Clearly you have Utter contempt for your customers! (sic)’
Another wrote: ‘merry Christmas! I can’t access BBC iPlayer on my Samsung TV. How do I cancel my TV license then ? Or will this be fixed before Christmas? (sic)’
A third added: ‘Congratulations for mucking up my Samsung TV iPlayer. The update doesnt work and I won’t be able to use it for Christmas. Well done BBC.’
Others said they were struggling to install the updated app, despite it being available.
I have a Samsung UE32F5500 TV showing this message. I have done an update but the TV says there are no updates. I can log into iplayer on the TV and it lists the programmes but when I try to play a programme it shows an error message. How can this be fixed please? pic.twitter.com/5ekSjVl2ga
— Hello there (@Si_ndw) December 9, 2019
@SamsungHelpUK BBC iplayer app stopped working on UE48H6400. Informs me to get latest software which in already installed. Samsung site says some 2013-15 models updating 2020 but my model not listed? Why?
— xjunktweet333 (@xjunktweet333) December 9, 2019
@SamsungHelpUK why do you not provide proper help For TV owners who have suddenly been cut off from BBC iPlayer because you haven’t bothered to update your systems. Nothing on website and helpful message on answer phone and emails go unanswered suggest nobody buys Samsung again
— John Woollard (@JohnWoollard9) December 10, 2019
Responding to one customer, Samsung staff wrote: ‘We understand your frustration; the reason this is happening is to avoid download traffic and ensure a smooth installation process by staggering the update releases.’
On a support page, the BBC said iPlayer will no longer be available on some Samsung Blu-ray, DVD player and set-top box devices from December 6 as they are ‘unable to support the technical requirements needed to keep BBC iPlayer going’.
‘Despite the challenge, we work hard to keep BBC iPlayer working on as many devices as possible,’ it explained.
On Tuesday, the BBC added: ‘Samsung has informed us that their 2013 sets are still waiting to be automatically updated and that this should happen soon.
‘However, we’ve been advised that it is also possible to manually update these TV sets now, should you choose not to wait.’
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