Bathstore goes into administration axing 89 jobs and putting a further 450 at risk


BATHSTORE, Britain’s biggest bathroom retailer, has gone into administration putting hundreds of jobs at risk.

Today, the struggling firm announced that 89 head office and support operations staff have been made redundant.

 Administrators are looking for a buyer for the bathroom retailer

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Administrators are looking for a buyer for the bathroom retailerCredit: Alamy

Its 135 stores will remain open while the company looks for a buyer.

Outstanding customer orders will be fulfilled as long as there’s stock but it has stopped running its installation service.

The collapse puts the jobs of a further 450 members of staff at risk.

Ryan Grant, business restructuring partner at BDO, said: “Despite significant investment into the business over the past five years, Bathstore has struggled to overcome the well-documented challenges facing the UK retail sector.

Your rights if you’re a Bathstore customer

BATHSTORE has now gone into administration. It plans to continue trading and complete orders if it has stock, but it has stopped its installation service. If you’re a customer we take a look at your rights.

If you’re a customer who has paid for a bathroom but it has not been delivered or installed

Bathstore is contacting customers by phone or email to let them know when/if their delivery will happen. Installations will now have to be made separately. If you paid by by credit card then you will be covered under Section 75 of the Consumer Credit Act, as long as you paid over £100 and under £30,000. If you paid by debit card then you will be covered under charge back and need to speak to your bank. If you paid via cash or cheque then there won’t be a way to claim back the cash and you’ll have to join the queue of people claiming back from the administrators.

If you’re a customer who won’t receive your order or installation 

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If you paid by by credit card then you will be covered under Section 75 of the Consumer Credit Act, as long as you paid over £100 and under £30,000. If you paid by debit card then you will be covered under charge back and need to speak to your bank. If you paid via cash or cheque then there won’t be a way to claim back the cash and you’ll have to join the queue of people claiming back from the administrators.

If you’ve received your order but its not been installed

Installations will now have to be made separately. If you paid by by credit card then you will be covered under Section 75 of the Consumer Credit Act, as long as you paid over £100 and under £30,000. If you paid by debit card then you will be covered under charge back and need to speak to your bank. If you paid via cash or cheque then there won’t be a way to claim back the cash and you’ll have to join the queue of people claiming back from the administrators.

“The appointment was made after several months of difficult trading, and the failure of ongoing talks to find a buyer for the business.

“Bathstore is continuing to trade in administration, whilst the administrators seek a buyer.”

The failure is the latest blow for the British high street, which is still reeling from a growing list of administrations and store closures.

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Retailers of big-ticket items, such as furniture and home fittings, have faced particular challenges as consumers hold back on making major purchases amid economic uncertainty.

In the home and furniture sector, Carpetright was among those to shutter stores and ask for rent reductions last year.

Meanwhile, bed maker Warren Evans and furniture seller Fabb Sofas both went into administration in 2018, though the former reappeared in a new form online earlier this year.

Jamie Oliver’s restaurant empire collapses into administration putting 1,300 jobs at risk


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